Fees & Charges

Melbourne City Florist prices include a delivery and service fee in the total price shown at the checkout.

Melbourne City Florist will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs:

  • Recipient refuses to accept delivery of the gift.
  • Address provided is incorrect.
  • Occupants are not at the location and do not respond to the "not at home" card left by our courier.

If one of these instances occurs, we may judge that the delivery has been made


It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us 1300 930 051 so we can determine the best solution to the problem.

Time Sensitive/ Difficult/ Hospital Deliveries

Due to the difficult nature of delivering for the following events/places, melbourne city florist cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders cannot be delivered without such payment.

Please note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Petals Network may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.


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