TERMS & CONDITIONS

Fees & Charges

Melbourne City Florist prices include a delivery and service fee in the total price shown at the checkout.

Non-Deliveries
Melbourne City Florist will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs:

  • Recipient refuses to accept delivery of the gift.
  • Address provided is incorrect.
  • Occupants are not at the location and do not respond to the "not at home" card left by our courier.

If one of these instances occurs, we may judge that the delivery has been made

Refunds

It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us 1300 930 051 so we can determine the best solution to the problem.

Time Sensitive/ Difficult/ Hospital Deliveries

Due to the difficult nature of delivering for the following events/places, melbourne city florist cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders cannot be delivered without such payment.

Please note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Petals Network may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.

 

1. Disclaimer 

1.1 Under no circumstances is the www.melbournecityflorist.online website liable for loss of profits, whether direct or indirect or any indirect or consequential damage whatsoever suffered by you. 

1.2 If the www.melbournecityflorist.online website fails to supply services or goods offered by the www.melbournecityflorist.online website, the www.melbournecityflorist.online website's liability is limited to supplying the services or goods again or if the www.melbournecityflorist.online website does not supply the services or goods again, the payment of the cost of having the goods or services supplied again. 

1.3 The www.melbournecityflorist.online website does not warrant expressly or imply that your access to and use of the Site, or any other website linked to this Site will be uninterrupted or error free. 

1.4 The www.melbournecityflorist.online website does not warrant, expressly or impliedly that any defects will be corrected or that the Site (or any website linked to this Site) or the server which stores and transmits Content to you are free of viruses or any other harmful components. 

2. Limitation of Liability 

2.1 To the extent permitted by law, in no circumstances (including negligence) will The www.melbournecityflorist.online website, our officers, employees, advisers, partners, agents or suppliers, or any of our licensors, related companies and affiliates or their officers, employees, advisers, partners, agents or suppliers, be liable for any damages that result from: 

2.1.1 any of your in ation or text appearing on the Site; 

2.1.2 your reliance on the Site; or the use of or access to, or the inability to use or access the Site, or the loss of any data; or 

2.2 This limitation of liability extends to our licensors, related companies and affiliates and each of our or their officers, employees, advisers, partners, agents, suppliers, individually or jointly. 

3. Intellectual Property 

3.1 The scripts (computer code that comprise this website) are copyright and may not be downloaded, copied or otherwise stored unless in their original at with the full written approval of the webmaster. 

4. Your Use of the Site 

4.1 This Site is available only for your personal use. You may: 

4.1.1 print copies of the Content and store associated files on your own computer for the purposes of using this Site and the services provided on this Site; and 

4.1.2 reference hypertext documents on this server from your own documents. 

4.1.3 print, copy and distribute the in ation on this site pursuant with these terms of use. 

4.2 You must not: 

4.2.1 use the Site in any manner or for any purpose which is unlawful or in any manner which violates any right of The www.melbournecityflorist.online website or which is prohibited by the Terms and Conditions. 

5. Links 

The www.melbournecityflorist.online website disclaims all warranties with regard to the content of or otherwise relating to other web sites or resources linked in any way to this Site. Any links to a third party site are provided for convenience only. The www.melbournecityflorist.online website is not responsible for and makes no representations concerning the condition and content of, or products offered at the third party site. A link does not indicate, expressly or impliedly, that The www.melbournecityflorist.online website endorses the site or the products or services offered there. Your access to any linked site and use of any products or services offered there is at your own risk.

6. No Legal Advice or Business Advice 

The data and in ation contained on this Site are for your general in ation only and are not intended to be a substitute for legal advice.

7. Other 

By using this Site, you are acknowledging your consent to the above Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this Site. 

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